Return Policy
Overview:
At Veld Interactive, we stand behind the quality of our products. If a return is necessary, the guidelines below outline eligibility, timelines, and responsibilities so expectations are clear on both sides.
Return Period:
Products may be considered for return if a request is submitted within 20 days of confirmed delivery. Returns requested after this period will not automatically be accepted but will be reviewed on a case-by-case basis.
Damage / Defective Upon Arrival:
You may file a damaged or defective on arrival claim within 7 business days. Please carefully inspect package upon delivery and document with photos or videos so we may easily file a claim with the shipper.
Condition Requirements:
Returned products must be in like-new, unused condition and include all original components, accessories, and documentation. Products showing signs of misuse, modification, or missing components may be refused or subject to a reduced refund.
Return Authorization Required:
All returns require prior approval. Customers must request a Return Authorization (RA) by contacting Veld Interactive support and providing order number, product model(s), reason for return, and photos/videos if applicable.
Inspection & Refund Processing:
Returned items are inspected upon receipt. Approved refunds are issued to the original payment method within approximately 10 business days.
Restocking & Deductions:
A restocking fee may apply depending on condition and product category.
Veld Board 75” up to $550
Veld Mobile Stand $200 – must be unopened and in original packaging.
Non-Returnable Items:
Refurbished, clearance, software, digital, final-sale, and special-order items are generally non-returnable unless otherwise stated.
Refused or Undeliverable Shipments:
Refused or undeliverable shipments may incur shipping and restocking deductions.
Contact Information:
Email: support@veldinteractive.com
Website: www.veldinteractive.com
Shipping Return Address: Veld will provide shipping return address upon RA authorization.
Need More Information?
Click the button below to contact our team or email us at support@veldinteractive.com